Ticket triage and updates
Find, summarize and update tickets, add notes and reassign work without opening Autotask. In Claude, tickets appear as interactive cards.
Open-source middleware for Autotask PSA
Your own AI, working in Autotask.
Work in Autotask from the AI chat you already use: Claude, ChatGPT or another assistant. Report on and update tickets, time, billing and clients in plain English, without being locked into another vendor's web app. Add your whole team, each with their own permissions. GDS Technology hosts and runs it for you.
- Use your favorite AI chat
- Per-person permissions
- Open source, or hosted by GDS
Your AI, your choiceClaude, ChatGPT or another MCP-compatible assistant. Switch any time.
Find unbilled workSurface billable time and charges that never made it onto an invoice.
Cleaner dataMerge duplicates and clear placeholder records, with a review step first.
Your whole teamEvery staff member works as themselves, with the access their role allows.
Why PSArelay
Your AI, not another dashboard
Most AI tools for MSPs give you their chatbot inside their web app. PSArelay works the other way round: it plugs Autotask into the AI your team already uses, and your data goes wherever you need it.
| Topic | Typical AI tools for MSPs | PSArelay |
|---|---|---|
| Where you work | Their web app or their chatbot | Your favorite AI chat: Claude, ChatGPT or any MCP-compatible assistant |
| Reporting | The dashboards they built | Ask any question. Get answers, tables and exports in the chat |
| Changing data | Fixed actions and workflows | Update tickets, time, companies and billing in plain English, with approval steps |
| Your team | Priced per technician, often one shared bot | Everyone works as themselves, flat price per MSP |
| Permissions | All or nothing | Role-based: each person can only see and change what their role allows |
| Switching AI | Locked to the vendor's AI | Change assistants any time; PSArelay stays the same |
Built for your whole team
Every staff member, their own access
Roll PSArelay out to technicians, dispatchers, account managers and billing staff. Each person connects their own AI assistant, and PSArelay knows who's asking.
- Works as you. "Log 30 minutes on this ticket" records the time against the person who asked.
- Role-based permissions. Decide who can only look, who can update tickets and time, and who can touch billing and merges.
- Approval for big changes. Financial and destructive actions stop for an explicit OK before anything happens.
- Audit trail by person. See who asked for what, what changed, and when.
Team access
Service desk techniciansTickets & own time
DispatchersAssign & prioritize
Account managersRead-only reports
BillingBilling & leakage
AdminsMerges & clean-ups
What it does
The Autotask work your team does every day, in plain English
More than 170 Autotask actions across tickets, time, companies, contacts, projects, billing and inventory, organized into the jobs MSPs actually do.
Time entry, done right
Log and check time entries in conversation, and spot missing or misfiled time before payroll and billing close.
Revenue-leakage reports
Unbilled and aged billable work, block-hour usage and overage, ticket charges and the to-bill queue, so less of your work goes uninvoiced.
Safe merges and clean-ups
Merge duplicate companies and contacts and clear placeholder or spam records in bulk, with history checks and a review table before anything changes.
Vendor billing reconciliation
Reconcile vendor purchasing, such as Pax8, against what's set up and billed in Autotask, and standardize your service catalog.
Automations around Autotask
n8n and ChatGPT workflows triggered by Autotask webhooks, with every action recorded in an audit ledger. Built by GDS on Enterprise.
Governed by design
AI inside your PSA, without the risk
Giving AI access to client records and billing takes guardrails. PSArelay has them built in, and they line up with the AI governance work GDS Technology does for clients.
Read-only or approve-first
Start read-only. Turn on changes when you're ready, with a confirmation before any write.
Per-person permissions
Each staff member acts as themselves, limited to what their role allows. Feature switches flip without a restart.
Audit trail
Who asked for what, what changed, and when, recorded for every action.
Protects your API limits
Built-in throttling and backoff keep heavy AI use from tripping Autotask's API limits.
How it works
Hosted by GDS: up and running for you
- 1
Demo
See PSArelay work against real Autotask scenarios like yours.
- 2
Connect
You create an Autotask API user. GDS hosts and secures your PSArelay instance.
- 3
Ask
Your team connects their AI assistant and starts in read-only mode.
- 4
Grow
Turn on approvals, reports, clean-ups and automations as you build trust.
Open source
Run it yourself, or let us run it for you
PSArelay is open source. Self-host it for free on your own infrastructure, or have GDS Technology host, secure and support it on a monthly plan. Same software either way, and you can move between the two.
Self-hosted
For MSPs with the skills and time to run it.
Free
- Full source code under the AGPL-3.0 license
- Docker image and deployment guide
- Runs on your own server, with your own Autotask API user
- You handle hosting, updates, security and monitoring
- Community support through GitHub issues
Hosted by GDS
For MSPs who'd rather run their business than another server.
$150 to $500/month
- We host, secure, update and monitor it
- Admin console, user roles and audit trail set up for you
- Onboarding and support from GDS Technology
- Reports, clean-ups and automations on higher plans
- Flat price per MSP, no per-technician fees
Plans
Hosted plans: one flat monthly price per MSP
Flat price per MSP (one Autotask tenant). No per-technician fees. Hosting, updates, monitoring and support included. Works with the Claude or ChatGPT plans your team already has; AI subscriptions are billed by those providers.
Starter
Put AI to work in Autotask, safely.
$150/month
- Hosted, secured and updated by GDS
- Connect Claude, ChatGPT and other MCP-compatible assistants
- Tickets, notes, time entries, companies, contacts and projects
- Read-only mode or approval before any change
- Admin console: usage, users and switches
- Email support
Pro
Find the money and clean the data.
$300/month
- Everything in Starter
- Revenue-leakage reports: unbilled work, block-hour overage, to-bill queue
- Safe company and contact merges with review steps
- Bulk clean-up of placeholder and spam records
- Vendor billing reconciliation (e.g. Pax8 against Autotask)
Enterprise
Automations and hands-on help from GDS.
$500/month
- Everything in Pro
- Custom n8n and ChatGPT automations, scoped with GDS
- Autotask webhooks with an audit ledger
- ITIL / service-desk alignment review
- Priority support and an onboarding workshop
Prefer to run it yourself? PSArelay is free and open source. Not sure which plan fits? Start with a demo and we'll recommend one based on your team and your Autotask setup. Prices exclude applicable taxes.
FAQ
PSArelay questions
Which AI assistants does it work with?
Claude, ChatGPT and other assistants that support the Model Context Protocol (MCP), the open standard for connecting AI to business systems. Your team uses its own AI subscriptions (billed by those providers), and we help connect them. There are no per-ticket or AI usage fees from us.
Can the AI change things in Autotask on its own?
Only if you allow it. You can run PSArelay read-only, or require a confirmation before any change. Bulk actions like merges and clean-ups always show a review first, and every action is logged.
Where do our Autotask credentials and data live?
Your PSArelay instance is hosted and secured by GDS Technology, using an Autotask API user you control and can revoke at any time. AI assistants reach Autotask only through PSArelay's gated actions, never with your credentials directly.
Is it really open source?
Yes. The full source is on GitHub under the AGPL-3.0 license, so you can run, inspect and modify it yourself for free. Hosted plans pay for GDS to run it for you: hosting, security, updates, monitoring, onboarding and support, plus the reports, clean-ups and automations work on higher plans.
Can we start self-hosted and switch to hosted later, or the other way round?
Yes. It's the same software either way. We'll help move your setup when you switch.
Can our whole team use it?
Yes. Each staff member connects their own AI assistant and works as themselves, with permissions set by role. The plan price is per MSP, so adding people doesn't add fees from us.
Are we locked into one AI?
No. PSArelay works with Claude, ChatGPT and other assistants that support MCP, and different people can use different ones. If you switch assistants later, PSArelay, your permissions and your audit trail stay the same.
Is pricing per technician?
No. Every plan is one flat monthly price per MSP (one Autotask tenant), whatever the size of your team. Plans start at $150/month, and Enterprise tops out at $500/month.
Do we need to install anything?
No servers to run. GDS hosts and updates it. Each user connects their AI assistant to your PSArelay address, and we walk your team through it.
Is PSArelay made by Kaseya?
No. PSArelay is an independent product from GDS Technology that connects to Autotask through its official API. It isn't affiliated with or endorsed by Kaseya.
From the team behind it
Built and hosted by GDS Technology
GDS Technology sells, deploys and supports AI platforms for businesses through Better Business Automation, including Marquee for marketing, and helps clients govern AI safely. PSArelay grew out of automating our own Autotask.
See PSArelay on your own Autotask
Book a demo. We'll show you the tickets, time and unbilled work AI can help with, starting in read-only mode.
PSArelay is an independent product of GDS Technology. Autotask is a trademark of Kaseya; PSArelay is not affiliated with or endorsed by Kaseya. Conversation examples are illustrative.